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Shipping+ Refund & Returns Policies

SHIPPING POLICY

Once your order has left our shop we will notify you via email. When your order has been dispatched you will get a separate email with your tracking number. Your package will come with compulsory tracking. 

SHIPPING WINDOWS

Domestic (within Australia)

  •   Queensland orders: 2-5 business days is expected for populated regions and 3-6 business days for rural areas.
  • Interstate orders (Outside Queensland): Please allow 4- 7 business days. 

International (Outside of Australia) 

  • For Europe, USA, Asia, UK and Canada : Please allow 10-30 business days.
  • Please allow up to 4 days for packaging and handling of your items, you will receive an email once your package has been shipped.

 

​​RETURN & EXCHANGE POLICY​

If you have any concerns with your order please email kawaiigarage@outlook.com and we will be in touch with you as soon as possible.

RETURNS

Returns are only applicable if

  1. ​Your purchased item has a notable manufacturing fault.
  2. The product has not been altered, used or misused.
  3. The product is incorrect to your placed order.

REFUNDS 

Refunds will not be given for stolen items. Please ensure your preferred area of postal drop off is safe and secured to prevent theft as postal services nor Kawaii Garage are liable for stolen items.

Refunds will not be given for misused products or change of mind.

UHAPPY WITH YOUR PRODUCT? OR NOT AS EXPECTED?

Please email us at kawaiigarage@outlook.com to discuss your options. You will be required to post your received item back to us and a refund will be given once the item has arrived to us safely and without damages. Return post is at your expense.

You will not receive a refund if the item arrives to us damaged, so please take great care in securing the item so it makes it safely back to us. 

Refunds will not be given if you drop, break or damage your product, so please take great care in looking after your products. 

We're confident that you will love our products once you receive them, but if you do have any further questions, please send us an email.

kawaiigarage@outlook.com

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