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配送ポリシー

SHIPPING POLICY 

When you place an order, we will begin packaging your order as soon as possible. Please allow a few business days for preparation of your package for shipping. Express Post does not mean we will prepare and package your order same day, the preparation time frames still apply. If you have ordered a pre-ordered (made to order) item, you will need to wait the specified time frame for your order to be packaged and posted, as your ordered item may be in production. You can find these details in your item description of whether your order is a pre-ordered item, or an in stock item. Once your order has been packaged and dropped to a post office, you will receive an email with your tracking number. Please allow up to a few business days for your tracking number to update. All postage is through Australia Post. (If you have selected envelope postage - no tracking, orders will not receive tracking) 

To track your item with your tracking number , you can follow this link https://auspost.com.au/mypost/track/#/search

this link will take you to the Australia Post website where you can paste your tracking number to track your item. 

SHIPPING WINDOWS

Domestic (within Australia)

  •   Queensland orders: 2-5 business days is expected for populated regions and 3-6 business days for rural areas.
  • Interstate orders (Outside Queensland): Please allow 4- 7 business days. 

International (Outside of Australia) 

  • For Europe, USA, Asia, UK, Canada & Other International Outside Australia : Please allow up to 14 days (2 weeks) for your order to arrive. 

Please note; these timeframes are estimates only, and refer to the average time our packages take to arrive to our customers. As much as we would love your packages to arrive in swift time, postage timeframes are unfortunately out of our control but are on average within the timeframes listed above.

If you have any concerns with your order that aren't stated above, please email kawaiigarage@outlook.com and we will be in touch with you as soon as possible.